How do I operate the NEOLOG online shop?
Via the main menu “COLLECTION” in the upper left corner of the center of the main site and by using the horizontal picture bar, you can easily choose and select our different models. After you have clicked on one of the photos, it will appear in a separate enhanced frame. On the right side of this frame you will find further information, such product, design details and technical data. With a click on one of the thumbnails, you will receive additional pictures of the watch from a different angle or perspective.
Click on “PUT IN SHOPPING CART “if you feel like buying a particular item. Without any obligation, the wrist watch will then be placed in a virtual shopping basket, just like you know it form your local supermarket. After that, yet another frame appears in which you can change respectively increase the number of items you wish to order. In this case, simply reset the number of watches you would like to order and make sure to click the button “UPDATE” after that.
After you have placed an item into the shopping cart, you can continue shopping for other wrist watches with a click on “COLLECTION” or you can obligatory finish your order by clicking the button “CASH REGISTER” to finalize you purchase. If you have placed an item in the shopping basket by accident, you can easily remove it by marking the check box “REMOVE FROM SHOPPING CART”. However, please make sure to click the button “UPDATE” after that.
I have a general or specific question regarding NEOLOG wrist watches. Whom do I contact?
We are happy to be at your service!
With a click on “CONTACT” you can either use our enquiry form or simply write us an e-mail: info@neolog.de
You can contact us by phone also.
From Germany please dial
040.36 16 36 16
Form any other country please dial
+49 40.36 16 36 16
Are my orders save and secure with neolog.de?
All the required information you provide receive neolog.de via encoded connection only. Our online shop in general and our order management in specific are based upon the well know and trusted SSL protocol. This way, unauthorized users cannot see or manipulate your personal data.
How can I pay?
All of our payment arrangements are very straightforward and provide a high level on safety and comfort with your order. In addition, you can choose from a variety of different payment methods:
1. Credit card (MasterCard and VISA)
For security reasons and in addition to your credit card number, we will ask you for your three-digit credit card security number (CSN). It is located on the back of your credit card, right above your signature. Please note that you will have to provide us with the last three digits of your CSN only!
2 PayPal
A method of payment chosen by millions of users every day – fully secure and without any charge. Free application as well as further information can be found under: www.paypal.com
3. Direct debit (in Germany only!)
After we have received your data, we withdrawal the invoiced amount directly from you account.
4. Bank transfer per prepayment
The conventional way. We send you an invoice, you transfer the invoiced amount, and we deliver.
5. COD: Cash on delivery (in Germany only!)
In addition to a small extra fee, you may pay cash on delivery.
How is my order being confirmed?
As soon as you have completed, verified and sent off your order, you will receive an automatic e-mail confirmation. To receive verification, please make sure that your e-mail address is correct and valid. However, if you want to double check that your order has actually reached its destination, you can contact us from Germany via 040.36 16 36 16 – from any other country, please dial: +49 40.36 16 36 16. We are always happy to be at your assistance!
